DEPOSIT/REFUND/CANCELLATION POLICY:
A valid credit card or debit card is required to reserve your reservation. A 50% deposit at time of booking will be required to hold your reservation once we confirm your booking date and time. The remainder of your payment is due two weeks prior to your event. There will be a $25 cancellation fee for all parties or events canceled after payment is received. NO REFUND in the event of reservation being canceled within 14 days of your event. We will make every effort to postpone your event, with no penalty, to another date should cancellation be necessary.
PRIVACY POLICY:
Thrillz On Wheelz is committed to protecting your privacy. We use the information we collect on the site to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.
TRAVEL SURCHARGE:
Our general service area is a 25 kilometer radius from Calgary, Alberta (postal code T2Y 4K7.) There are no travel fees for the first 25 km, but must add a fuel surcharge fee when we travel further to your event. See our Service Area page for coverage areas.
BAD WEATHER:
Our game theatre is designed for all types of weather conditions. The theatre is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rain or snow, etc.) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated major storm or other strong weather event) please contact us to begin the rescheduling.
SUPERVISED CHILDREN:
Thrillz On Wheelz does require a parent or responsible adult to be present inside or just outside of the game theatre at all times. Guests under the age of 16 require a parent or guardian be on property and within contact of the game coach should a need to contact them arise.
ALCOHOL/DRUGS:
You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.
DAMAGE/INJURY:
Neither Thrillz On Wheelz nor any of its employees shall be responsible for any damage to property resulting from a request by the client to position the game theatre in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, we reserve the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by clients guests. Neither Thrillz On Wheelz nor its employees assume any responsibility for any injuries sustained on the clients property or their designated location. All liability for damages or injuries are the sole responsibility of the client and/or host.
FOOD/DRINK:
We do not allow any food or drinks into the video game theatre. Please have your guests consume them outside of the trailer prior to entering.
PICTURES:
While your party is in effect the Game Coach may be taking pictures of the party from inside or outside the trailer. We may use these on our Facebook page or our web site. If you do not want our Game Coach taking these pictures or posting them on Facebook or our web site, please notify the Game Coach prior to the start of the party.
TIPS:
The Game Coach is there to make sure that your group is making the most of our high-tech fun. He tutors, inspires and entertains. Tipping for good service is a great idea, but not required.
OUR TRUCK/TRAILER:
When our amazing rig pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is long and we will need a minimum of 55 feet of space to maneuver and park. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface.
VIDEO GAME RATINGS:
Our Game Coach will not play any “M” rated or higher game in the video game theatre without authorization from the client prior to the party/event or adult approval at the time of the event. If you wish to have an “M” rated game or higher at your party/event please contact us, indicating the game you prefer or let the Game Coach know as soon as you can after he gets there.
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